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Privacy

At AshBlue, we want to make sure you and your information remain private! We take your online security very seriously, and we're committed to protecting your privacy and personal information. Please read our Privacy Policy which explains how we collect, use, and secure your information. Visit our Terms of Use page for more information as well.


1. Information We Collect & How We Use It

AshBlue.com requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you create a AshBlue.com account, make a purchase, communicate with us via social media, create a wish list, participate in events, contests, or promotions, contact our customer care team, or post other customer-generated content to this Site. Currently these are the primary ways in which we gather information.

The types of personal information we may collect from you can vary according to the method through which it was attained. It may include, but is not limited to, the following:

A. Information You Provide to Us

We receive and store any information you knowingly provide to us, such as:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing information and payment details (such as billing address, credit card details, and other sensitive financial information, specifically for the purpose of completing your transaction)
  • Username and password for your AshBlue.com account
  • A record of your AshBlue.com orders, purchase history, and shopping behavior and preferences
  • Information provided by you through your interactions with us in social media
  • Location and geographic information that could be collected if you use our mobile site
  • Other details that you may submit to us or that may be included in the information provided to us by third parties

Additionally, when you select to share or email a friend your wish list or tell a friend about AshBlue.com, we request their email address from you to send them a one-time email. We do not share your friend's email information for any other purposes unless that friend creates an account with AshBlue.com.

 

2. Information Collected Automatically

We use third-party website analytics tools (such as Google Analytics) that automatically collect non-personally identifiable information from your browser to our server logs whenever you interact with our Site. Such information includes, but is not limited to, IP address, pages viewed, site navigation patterns, details about the devices used to access the Internet and our Site, and geo-location tracking information if you are accessing our Site from a mobile device. It is obtained by automated means, such as cookies and web beacons. "Cookies" are text files that are transferred to your computer's hard drive as you navigate our Site and other sites. We use cookies to help us show advertisements on other websites likely to be more interesting to you; to compile aggregate data about site traffic and site interaction; and to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services, site experiences, and tools in the future. You may be able to adjust the preferences on your browser or device to change your device's acceptance of cookies, but doing so may limit our ability to provide content tailored to you.

We may collect and store non-personally identifiable usage information (including frequency and number of visitors to our Site). Such data is used only in aggregate form and in a manner that assures your anonymity. We may provide this anonymous, aggregate information to our partners; and our partners may additionally use such information in order to determine general usage patterns and trends in an effort to provide you with an improved online experience.

 

3. Email & Other Communications

We may contact you via email, or through our website to send you necessary order-related messages, such as order confirmation and shipment confirmation notices.

We may also send you newsletters and additional email messages about our products, services, contests, and promotions that we feel may be of interest to you. If you no longer wish to receive these and other promotional communications from us, you may select the unsubscribe link which is present in each email.

 

4. How We Use Your Information

All of the personal information we collect from our customers is for the purpose of the reasoning described above (see sections b & c), as well as:

  • processing, verifying, validating, and completing your transaction
  • creating, managing, and maintaining your account to this Site
  • record keeping of your purchase history
  • enabling communication via our Site, blog, and social networks
  • managing your participation in contests and promotions
  • sending email as appropriate (See Section c: Email & Other Communications)

 

5. Under 13?

AshBlue.com is intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information to AshBlue.com. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we may have collected information from a person under the age of 13, please promptly contact info@ashblue.com so we can correct it.

 

Information Sharing

AshBlue.com does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. We share your personal information with unaffiliated third parties only as described below:

 

Payment, Shipping, Referral, & Other Programs

We use a third party payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We also use a third party to administer our referral program. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes.

 

Legal Disclosure

We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as AshBlue.com, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of AshBlue’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.

 

Links to Third Party Websites

This Site contains links to other websites. AshBlue.com takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

 

User-Generated Content & Information Disclosure

Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: social media pages, in connection with contests and promotions) becomes publicly available, and can be read, collected, and used by other members of this forum to send you unsolicited messages. Your account name, email, or other information may also be displayed when you post comments or upload images throughout the Site. AshBlue.com is not responsible for the personal information users select to disclose in these forums.

 

How We Protect Your Information

AshBlue.com utilizes some of the most advanced technology available today for Internet security purposes. When you access our checkout using industry standard Secure Socket Layer (SSL) technology, your information is protected with both server authentication and data encryption, ensuring that your data is safe, secure, and available only to AshBlue.com.

Our site is verified by VeriSign and uses SecureNet for all of our secure credit card transactions.

 

Accessing Your Personal Information & Preferences

You can access, update, or change your personal information and communication preferences by signing into your AshBlue account and modifying your preferences at your discretion.

You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to create an account with us or to take advantage of some or all of our features.

 

Privacy Policy Updates

AshBlue may, at any time and without notice, modify and update this Privacy Policy by revising it on the Site. Your continued use of the Site constitutes your acceptance of any such revisions. You should therefore periodically visit this page to review the current Privacy Policy.

 

Last updated July 6, 2013

 

Contact Us

We welcome your questions, comments, and concerns about this Privacy Policy and Site. You can reach us at:

2170 Bandywood Dr
Nashville, TN 37215
615-383-4882
info@ashblue.com

Thank you for supporting, AshBlue, a small business that’s locally owned!

Sincerely,
The AshBlue Team


 

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